1. Introduction
CrownPay respects your privacy and is committed to protecting the personal information that you share with us. This Privacy Policy applies to information collected through the CrownPay website, enquiry forms, onboarding communication, support channels, and related business interactions.
In this policy, “CrownPay”, “we”, “us”, or “our” refers to the CrownPay business entity operating this website.
2. Information We Collect
We may collect information that you provide directly to us, including:
- Name and contact details.
- Business or company name.
- Email address and telephone or WhatsApp number.
- Business website and business activity information.
- Estimated payment or transaction volume.
- Messages, enquiries, and support communications.
- Documents provided during merchant onboarding or verification.
We may also collect certain technical information automatically when you visit the website, such as:
- IP address.
- Browser and device type.
- Operating system.
- Pages visited and interaction data.
- Referral source and approximate location.
- Cookies and similar technologies.
3. How We Use Information
We may use collected information for the following purposes:
- To respond to sales, support, and onboarding enquiries.
- To evaluate business eligibility for CrownPay services.
- To create and manage merchant relationships.
- To provide payment platform and integration support.
- To communicate service, operational, or security updates.
- To prevent fraud, abuse, and unauthorised activity.
- To maintain, improve, and secure our website and services.
- To comply with legal, regulatory, and contractual obligations.
- To protect CrownPay, our users, and third parties.
4. Legal Basis for Processing
Depending on the circumstances and applicable law, we may process personal information on one or more of the following bases:
- Your consent.
- Steps taken at your request before entering into a contract.
- Performance of a contract with you or your business.
- Compliance with legal or regulatory obligations.
- Our legitimate business interests, where those interests do not override your rights.
- Protection of legal rights, security, and prevention of fraud.
5. How We Share Information
We do not sell personal information. We may share information only where reasonably necessary, including with:
- Service providers supporting hosting, communications, analytics, security, or customer support.
- Payment, banking, verification, compliance, or technology partners.
- Professional advisers such as lawyers, auditors, and consultants.
- Government, regulatory, law-enforcement, or judicial authorities where legally required.
- A successor or acquiring entity in connection with a merger, restructuring, or business transfer.
Where third parties process information on our behalf, we expect them to use it only for authorised purposes and to apply appropriate confidentiality and security protections.
7. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including business administration, service delivery, dispute resolution, fraud prevention, and legal or regulatory compliance.
Retention periods may differ depending on the type of information, the nature of the relationship, and applicable law.
8. Data Security
We use reasonable administrative, organisational, and technical safeguards designed to protect information against unauthorised access, loss, misuse, alteration, or disclosure.
However, no internet transmission or electronic storage method can be guaranteed to be completely secure. You should use secure devices and avoid sharing confidential credentials through unprotected channels.
9. International Data Transfers
CrownPay, its service providers, or business partners may process information in countries other than the country where you are located.
Where required by applicable law, we use appropriate safeguards for international transfers of personal information.
10. Your Privacy Rights
Subject to applicable law, you may have rights to:
- Request access to personal information held about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of information in certain circumstances.
- Object to or restrict certain processing activities.
- Withdraw consent where processing is based on consent.
- Request a portable copy of certain information.
- Lodge a complaint with an appropriate data protection authority.
We may need to verify your identity before processing a privacy request. Some rights may be limited by legal, contractual, fraud prevention, or regulatory requirements.
11. Third-Party Links
Our website may contain links to third-party websites or services. CrownPay is not responsible for the privacy practices, security, or content of external websites.
You should review the privacy policy of any external website before providing personal information.
12. Children’s Privacy
CrownPay services are intended for businesses and authorised adult representatives. We do not knowingly collect personal information from children.
Contact us if you believe a child has submitted personal information through our website.
13. Changes to This Privacy Policy
We may update this Privacy Policy when our practices, services, or legal obligations change. The latest version will be published on this page with a revised “Last updated” date.
14. Contact Us
For privacy questions, requests, or concerns, contact:
CrownPay
Email: privacy@crownpay.com
Support: support@crownpay.com
Registered address: [Insert registered business address]